Frequently Asked Questions

Below you will find the answers to some of our most frequently asked questions. 

 

 

How do I order a cake?

The easiest way to start the cake-ordering process is to fill out our contact form. Please be as specific as possible so we have enough information to process your request. We will then contact you to discuss your order and schedule a consultation if needed.

Please note that custom cake orders are not placed until a deposit is received.  Top

                                                                                     

 

How much do your cakes cost?

Our cakes are priced according to flavors, complexity of design and details. All wedding and tiered celebration cakes have a base pricing of $5/serving. Base pricing includes your choice of any favorite cake and filling flavor combination, and very simple decoration. Major factors that affect the price include cake sculpting, fondant or chocolate decorations, detailed piping, painting, airbrushing and other time consuming design elements such as sugar flowers or hand made edible figures. Sugar flowers and hand made figures are priced separately.

 

Faux cake tiers are available at 75% the cost of a “real” tier of the same cake. This is a fantastic way to add height, size, and presentation when you have a smaller guest list. 

 

All shaped/sculpted cakes have a minimum sizing of 15-20 servings, since we need a minimum amount of actual cake to achieve these designs. Please inquire for specific pricing quotes.

 

We are happy to work within your event budget, and encourage you to contact us and schedule a consultation to discuss options.  Top

 

 

What is your payment policy?

All custom cake orders require a 50% non-refundable deposit to secure your order date. The remaining balance is due two (2) weeks prior to your event.  Please note that if payment is not received, your order has not been placed and there is no guaranteed availability.  Top

 

 

What is your liability policy?

We are not responsible for any damage to the cake which may occur after it has been delivered and set up by Short-Cakes. We will provide a cake which meets all food sanitation requirements and that can be displayed for up to four hours in a 72°F environment. This includes any of our standard cake and filling flavors. Cakes that are filled with items such as (but are not limited to) fruit, custard, cream cheese, mascarpone cheese, cheesecake, or other fillings prone to spoilage should be displayed for a maximum of 2 hours only. It is our client’s responsibility to communicate the window of safe food handling time to their banquet hall or caterer. The customer assumes all liability for cakes displayed outdoors or in an outdoor tent. A cake displayed in any non-air conditioned space (more than 72°F) is never advised, and becomes the sole responsibility of the client. Our bakery is not an allergen-free environment. Allergens that we use on a daily basis include but are not limited to nuts, flour (gluten), strawberries, chocolate, dairy, food dyes, and several other known allergens. Short-Cakes will take every precaution that is within our control to eliminate cross-contamination. We cannot guarantee that even with the highest degree of care on our end, that allergens will not be present in any of our products. Inedible items on the cake, such as the wooden dowels or wires in gumpaste flowers, that are not removed before serving are not our responsibility. Likewise, items placed on the cake by any other person or vendor are not our responsibility. Short-Cakes is not liable for any illness, injury or other damage resulting from inedible items or flowers. Top

 

 

How do I schedule a consultation?

Consultations are encouraged, but not always required. We can work with clients via phone or email to complete the details of the wedding or celebration cake from start to finish. This is especially helpful for our out-of-town brides/clients.

Our consultations are complimentary for all custom wedding cakes and large celebration cake orders to personally discuss your cake design, flavor, and pricing details.  Please email, call, or use our contact form to schedule your consultation appointment.  Top

 

 

Do you offer a cake tasting?

Yes, of course! You may add a cake tasting package to your consultation. Our Signature Tasting includes your choice of 3 different flavor combinations. Feel free to mix and match from the list we provide you. The Signature Tasting is available for $30, but once your cake order is placed, this amount will be applied towards the balance. Cake tasting consultations are available Sunday & Thursday from 4pm - 7pm. Each and every cake sample is baked fresh for you… therefore, all cake tastings must be ordered at least 72 hours in advance and pre-payment is required.  Top

 

 

How far in advance should I place my order?

Bookings are made on a first come, first pay basis. We are a boutique cake studio and are limited in the number of events we can handle each week. We encourage wedding cake orders are placed a minimum of at least 1 month in advance and all other orders placed at least 3 weeks in advance. Each cake we create is completely custom from start to finish, which means we do not have any pre-made cakes for sale, and cannot complete cakes for same day pick-up or delivery.

 

If your request is not within the recommended timeframe, donʼt hesitate to contact us as we often have last minute openings.  Top

 

 

Do you deliver?

We absolutely deliver! Delivery charges range from $25-$50 and are subject to change at anytime. While it is usually not a problem for our clients to pick-up smaller cakes from our studio, self-transporting any cake is at your own risk. Short-Cakes policy is that we deliver all 3D/sculpted cakes, and cakes stacked 2 tiers or taller to ensure a safe and proper delivery.  Top

 

 

Do you ship?

Unfortunately we do not ship any of our products at this time.  Top

 

 

Do your cakes taste as good as they look?

Absolutely! Everything we make here is from scratch using speciality chocolates, pure natural flavorings, real butter and real cream.. no boxed mixes allowed! Plus every custom cake is baked-fresh to order… meaning we donʼt bake it until you order it! We pride ourselves in using organic eggs, sugar, cream and local ingredients in all our desserts.  Top

 

 

Do you offer cakes that are kosher, sugar free, gluten free, or any other allergy specialties?

Yes! All of our desserts are kosher. We do offer gluten free and some limited allergy specialities. Please know that we are not a dedicated kitchen so cross-contamination is possible. We ask that if you are allergic to these items that you do not consume our product as a safe precaution to your condition.  Top

 

 

Do you offer buttercream finish?

We get this question A LOT! Yes, we do...but remember we are in beautiful, TROPICAL, South Texas.  It gets pretty hot here! Buttercream is made of butter, which softens at room temperature and melts in the heat. This means youʼre cake might melt....so it is our preference to ganache our cakes and cover in fondant. Fondant is beautiful, elegant...and our kosher fondant is delicious! Not a fan a fondant? Roll it back and enjoy your cake with your buttercream filling. However, we understand there are some die-hard buttercream fans out there and we aim to please. We do offer buttercream finished cakes....just please keep them indoors.  Top

 

 

Why are sugar flowers and figurines more costly?

Each sugar flower or figurine we create is composed of gumpaste and/or chocolate, sculpted by hand that is meticulously detailed and time-intensive....ʻnuff said!  Top

 

 

Can I have more than one flavor?

Each sculpted cake or single-tiered cake must be composed of a single flavor, but a multi-tiered cake may have multiple flavor options.  Top

 

 

Why are your cakes more costly?

You've heard the phrase “You get what you pay for”? Itʼs especially true when applied to the world of custom cakes. Perhaps Bakery "X" says they can do the same design for less… but is it really going to look the way you want? Will it taste as good as it looks? We take great pride in each and every cake we create. We tend to take fewer cake orders than larger bakeries so we are able to dedicate our time and attention to every aspect of your cake from start to finish. First, quality ingredients.. every cake is baked fresh for each order, no box mixes or pre-made fillings. No exceptions. Next, the research and composition. Thereʼs more to designing a cake than meets the eye...it is so much more than "just cake".  You wouldn't build a house without floor plans right? A contractor wouldn't just start putting up walls without any thought given to the end result. A coach wouldn't head into the locker room on the big day and say "Let's hope for the best!" Okay....you get it.

Before any cake is started a game plan is made. We literally spend hours researching themes we are unfamiliar with, acquiring dimensions and ratios for cake replications and composing your list of ideas, interests, hobbies etc. into a cake design. While you may want to incorporate butterflies, “cornflower blue”, and your harley motorcycle into a cake, it will not always flow and be cohesive. We are able to take these elements and compose them in a way that will look like a finished work of art.

Finally, the design and attention to detail. In general, we spend 3-6 hours on one specific cake, often more. We arenʼt a factory, everything we produce is something we would love to have at any event of our own. Our job is to pay attention to the smallest details that will go unnoticed by most but required to take your cake to the next level.  Top

 

 

What are your hours of operation?

Sunday -Thursday: 10am-8pm

Friday: 10am-5pm

Saturday: Closed

 

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